Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, you must provide proof that the item was damaged during the shipping process.

To start a return, you can contact us at reach@moonless.store

If your return is accepted, we'll send you the information on the next steps to take.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Exchanges
Our items are limited, so we do not offer size exchanges.